INFORMATION TECHNOLOGY SERVICES


In order to increase our organizational effectiveness and efficiency, the Information Technology Unit reorganized during February 2015 into the Information Technology Services organization (ITS).

ITS provides information technology resources, systems, services, tools, and training to the university community.

Our mission is to advance the university's strategic goals, support learning, enable scholarly endeavors, and improve institutional management by effectively leveraging the resources of ITS's groups.

The key to ITS's success is our people. Technologists, support staff, student workers, and others within ITS are distinguished by their commitment to building a great organization within a great university and to providing outstanding customer service.

View the ITS Fact Sheet

View the ITS Organization Chart

    The new Information Technology Services (ITS) organization is focused on improving the effectiveness and efficiency of our delivery of service and systems.

    The new organization consists of:

    Academic Strategies
    Susan Kehoe, Director
    Academic Strategies (AS) supports the university community by providing the infrastructure for video communications and by creating media content for teaching, learning, and research. Included in Academic Strategies is George Mason University Television (GMU-TV).

    Business Operations (HR, Finance, Communications)
    Open, Director
    The Business Operations (BO) Group provides strategic leadership as well as day-to-day oversight of functional areas. Business Operations works with fiscal stakeholders across the university, determining fiscal policies and procedures that address technology needs of the ITS and George Mason University. The group is comprised of Finance, Human Resources, and Communications and Client Relations.

    Enterprise Applications
    Tom Shifflett, Director
    The Enterprise Applications (EA) group plans, implements, and maintains integrated central and distributed information systems and associated databases that support the business needs of the University. These systems include the Banner administrative applications that support admissions, student, finance, human resources, payroll and procurement. Support is also provided for data marts for Business Intelligence (BI) reporting that support official and end-user reporting requirements, and decentralized systems that support budgeting, sponsored programs activity, imaging, web content management, mobile applications, web development and other University applications.

    Enterprise Infrastructure
    Sharon Pitt, Executive Director and Deputy CIO
    The Enterprise Infrastructure (EI) group deploys and maintains reliable information technology infrastructure, products and services for all campuses including wired and wireless networks, physical and virtual enterprise servers, physical and virtual enterprise storage, data center operations, communication technologies, software licensing, technology retail sales, desktop support, help desk services, technology classrooms, and computer labs. The group employs industry standard best practices in information technology service management, change management, and performance measurement.

    IT Security
    Open, Executive Director/Chief Information Security Officer
    Information Technology Security provides leadership for university policy development and work in partnership with units and individuals across the university to formulate policies, assess security risk, and establish strategic direction. The group is responsible for setting and maintaining standards and practices to manage the confidentiality, integrity, and availability of university assets and data.

    Learning Support Services
    Joy Taylor, Director
    Learning Support Services (LSS) provides an array of resources to faculty, students, and staff that contribute to the innovative teaching and learning environment of the university. LSS provides support for instructional technologies including Blackboard, the campus learning management system. It offers faculty consultations to discuss best practices for teaching online, hybrid and face-to-face courses, as well as strategies for incorporating technology into the curriculum. LSS also maintains two Collaborative Learning Hub (CLUB) facilities, which provides support on a variety of multimedia and instructional technologies and access to collaborative workstations, and the Student Technology Assistance Lab (STAR), which offers a game design lab, full video production studio and multimedia and video editing suites.

    Strategy, Portfolio, and Process Management
    Bob Nakles, Executive Director
    The Strategy, Portfolio, and Process Management (SPPM) group is comprised of the Project Management Office, Systems Integration Group, and Process and Planning Group.




    The former Information Technology Unit was comprised of the divisions listed below.

    View the ITU Fact Sheet | Blackboard Usage Infographic | GMU-TV Infographic

    Division of Instructional Technology (DoIT)
    Susan Kehoe, Interim Executive Director
    Web site | Fact Sheet

    Finance and Procurement
    Brian Gantt, Director
    Web site

    IT Security and Project Management Office
    Bob Nakles, Executive Director
    Web site | Fact Sheet

    Technology Systems Division (TSD)
    Sharon Pitt, Interim Executive Director, Interim Deputy Chief Information Officer
    Web site | Fact Sheet

    George Mason University’s banner governance structure establishes the strategic, operational, and technical decision­making process enabling the university to achieve its mission and objectives.

    The banner governance structure was created in 2007 at the behest of the Information Technology Unit and the Banner Functional Offices in order to establish open communications and collaboration with Mason Units using Banner and related administrative applications. The governance team consists of an Architecture Standards Committee (ASC) as well as advisory committees. Please see below to learn more about the committees.

    Our Values

    • Transparency
    • Accountability
    • Collaboration
    • Communication
    • Responsibility
    • Appropriate representation

    The Committees

    Architecture Standards Committee (ASC)

    The ASC is responsible for reviewing, verifying compliance, and providing recommendations with regards to new/upgrade software or hardware procurement projects.


    Portfolio Evaluation Committee (PEC)

    The PEC was created to align the project management of the Banner suite and related administrative applications with university objectives and supporting the efficient use of information technology resources.


    Portfolio Governance Council (PGC)

    The PGC was created for the purposes of providing guidance and oversight responsibility for the implementation and adoption of large projects or modifications that impact the Banner suite and related administrative applications.


    Project Coordination Sub-Committee (PCS)

    The PCS was created to provide a regular mechanism for communication and coordination among Banner functional offices, the Information Technology Unit, and other stakeholders in the university community in the management of the Banner suite of systems and other ITU projects which impact Banner or functional operations.


    Technology Leadership Council (TLC)

    The purpose of the TLC is to collaborate on IT concerns, projects and initiatives; share IT knowledge and expertise; communicate business needs and IT challenges; and to identify areas of common concern in the area of Information Technology at Mason.


    University Policies
    The University Policies web site is the official site for Mason's university-wide policies. All of the ITS' university-wide policies appear on that site; this ITS Policies page serves as a short cut to those policies that deal specifically with ITS matters.

    Banner and Related Administrative Systems Security
    University Policy Number 1306 states that each George Mason University position that requires access to Banner and related administrative systems must be granted the minimum level of access needed to perform the specific job duties of the position. Access will be granted only after the requestor has signed a confidentiality statement, the supervisor or other appropriate authority has approved the request, and any prerequisite training has been completed.

    Credit and Debit Card Security
    University Policy Number 2110 governs the handling and acceptance of credit and debit cards as a form of payment for goods and services provided.

    Data Stewardship
    University Policy Number 1114 governs the privacy, security, and confidentiality of university data, especially highly sensitive data, and the responsibilities of institutional units and individuals for such data.

    Employees' Electronic Communications
    University Policy Number 1315 states that all employees must use the University E-mail System for all University Business transacted by electronic mail.

    Information Technology Infrastructure, Architecture and Ongoing Operations
    University Policy Number 1309 establishes the nationally recognized codes of practice with which the University aligns its IT infrastructure, architecture, and ongoing operations.

    Information Technology Project Management
    University Policy Number 1310 establishes that information technology projects will be managed in accordance with best practices promoted by the nationally recognized Project Management Institute (PMI), appropriately tailored to the specific circumstances of the University.

    Information Technology Security Program
    University Policy Number 1311 states the codes of practice with which the University aligns its information technology security program.

    Physical and Logical Access Security
    University Policy Number 1312 governs the physical and logical access to all university systems and applications to protect the privacy, security, and confidentiality of university systems, especially highly sensitive systems, and the responsibilities of institutional units and individuals for such systems.

    Procurement and/or Development of Administrative Systems/Applications
    University Policy Number 1307 provides for the review of all proposed additions of administrative systems/applications in advance of procurement or development so the university may verify compliance with federal, state, and university policies, eliminate duplication, and ensure compatibility with existing systems. All procurement and/or development of administrative systems/applications must be reviewed and approved by the Architecture Standards Committee (ASC) in advance of purchase or development.

    Public Internet Address
    University Policy Number 1304 requires that all computers that need a publicly addressable Internet address be registered with the ITS. Allowing outside systems to initiate connections to a University computer increases the University's risk to threats from the Internet. Outside systems cannot successfully achieve such connections unless the University computer is publicly addressable, i.e. has a Public Internet Address, obtained either from the University or via a third party connection. The University recognizes that there can be legitimate reasons for a University computer to be made publicly addressable. This policy describes the process by which a department can receive permission for a computer to be made publicly addressable.

    Remote Access
    University Policy Number 1313 states that Accessing from a remote location and logging into university information technology resources, such as servers, printers, routers, or computers, is only permitted through secure, authenticated and centrally managed access methods.

    Removal of University Data from Electronic Media
    University Policy Number 1114A governs the transfer, disposal or replacement of electronic equipment with data storage capabilities.

    Reporting Electronic Security Incidents
    University Policy Number 1305 requires that users of information technology devices connected to the Mason network shall report all electronic security incidents promptly to the appropriate person or office.

    Responsible Use of Computing
    University Policy Number 1301 applies to all University faculty, staff, students, visitors and contractors. The University provides and maintains computing and telecommunications technologies to support the education, research, and work of its faculty, staff, and students. To preserve the security, availability, and integrity of the University's computing resources, and to protect all users' rights to an open exchange of ideas and information, this policy sets forth the responsibilities of each member of the Mason community in the use of these resources.

    Telecommunications Spaces and Cabling
    University Policy Number 1303 defines the roles and responsibilities of Information Technology Services (ITS) and the University community with respect to planning, installing, and maintaining communications cabling within and between University occupied buildings.

    Telephone Use
    University Policy 2204 applies to all University faculty and staff, including wage employees and contract employees, who have access to the University telephone system and/or who have been issued a University cellular telephone.

    University Information Technology Accessibility
    Info here on 1308

    Virginia's Use of Electronic Communications and Social Media
    This commonwealth policy describes the proper and legal use of the Internet and the state's electronic communication systems for state agencies and their employees.

    Wireless Networking
    University Policy Number 1302 governs wireless network devices utilizing George Mason University Internet Protocol (IP) network space as well as services provided over wireless connections to the campus. This policy defines the roles and responsibilities of Information Technology Services (ITS) and the network user community with respect to planning, deploying, and managing wireless technologies.

    Caught in the Act Award
    Nominate | Award Recipients

    This customer service award is an immediate recognition given to ITS employees who go "that extra mile" for a customer.

    Eligibility: All ITS personnel
    Nomination accepted from: Classified staff and administrative/professional faculty, wage employees, and students
    Selection process: Nominations will be reviewed by ITU HR for completeness.
    Winnings: Ribbon with "Caught in the Act" imprinted for display in recipient's workspace; card describing the actions recognized; name put into annual raffle for prize (not to exceed $100)

    Employee of the Month Award
    Nominate | Award Recipients

    The Employee of the Month Program was established to provide recognition to ITS employees for their outstanding contributions to ITS. The ITS Employee of the Month Award seeks to recognize ITS staff members who demonstrate a positive and energetic attitude about their work for ITS, a willingness to share knowledge and experience with others in the organization, a commitment to the mission of ITS, and a positive image of ITS within the university community.

    Eligibility: Classified staff, and non-student wage employees; must be employed by the ITS for at least one year and be in good standing.
    Nomination accepted from: Classified staff, administrative/professional faculty, and wage employees.
    Selection process: EOM Awards Committee
    Winnings: Brass plate displayed on plaque in CIO’s office; two certificates in a floating frame – one for the awardee to display and one to hang in the applicable office space; monetary award of $400; and an ITS blanket.

    Extraordinary Achievement Award
    Nominate | Award Recipients

    The Extraordinary Achievement Award is presented twice each year to the team who have consistently demonstrated capacity for effective action and accomplishment; assuming responsibility/accountability for successfully completing assignments or tasks for ITS services, information, and products.

    Eligibility: Project team members, committee members
    Nomination accepted from: All ITS personnel
    Selection process: The nominations will be reviewed by the Executive Directors within ITS and will be given final approval and signature by the CIO.
    Winnings: Luncheon with the participants and the CIO and project/committee sponsor(s).

    Leadership Impact Award
    Nominate | Award Recipients

    Leadership is the ability to make things happen by encouraging and channeling the contributions of others; developing viable partnerships and networks of people, acting as a catalyst for change and continuous improvement. The ITS Leadership Impact award is presented twice each year as a reminder that leadership can be demonstrated anytime, anywhere, by anyone. This award is a recognition for those excellent leaders, at all levels, within ITS.

    Eligibility: All ITS personnel
    Nomination accepted from: All ITS personnel
    Selection process: The nominations will be reviewed by the Executive Directors within ITS and will be given final approval and signature by the CIO.
    Winnings: The award amount is from $75 to $200 or up to 5 days of Recognition Leave.