INFORMATION TECHNOLOGY UNIT


The Information Technology Unit (ITU) provides information technology resources, systems, services, tools, and training to the university community.

The ITU's mission is to advance the university's strategic goals, support learning, enable scholarly endeavors, and improve institutional management by effectively leveraging the resources of the ITU's divisions.

The key to ITU's success is our people. Technologists, support staff, student workers, and others in the ITU are distinguished by their commitment to building a great organization within a great university and to providing outstanding customer service.

    George Mason University’s banner governance structure establishes the strategic, operational, and technical decision­making process enabling the university to achieve its mission and objectives.

    The banner governance structure was created in 2007 at the behest of the Information Technology Unit and the Banner Functional Offices in order to establish open communications and collaboration with Mason Units using Banner and related administrative applications. The governance team consists of an Architecture Standards Committee (ASC) as well as advisory committees. Please see below to learn more about the committees.

    Our Values

    • Transparency
    • Accountability
    • Collaboration
    • Communication
    • Responsibility
    • Appropriate representation

    The Committees

    Architecture Standards Committee (ASC)

    The ASC is responsible for reviewing, verifying compliance, and providing recommendations with regards to new/upgrade software or hardware procurement projects.


    Portfolio Evaluation Committee (PEC)

    The PEC was created to align the project management of the Banner suite and related administrative applications with university objectives and supporting the efficient use of information technology resources.


    Portfolio Governance Council (PGC)

    The PGC was created for the purposes of providing guidance and oversight responsibility for the implementation and adoption of large projects or modifications that impact the Banner suite and related administrative applications.


    Project Coordination Sub-Committee (PCS)

    The PCS was created to provide a regular mechanism for communication and coordination among Banner functional offices, the Information Technology Unit, and other stakeholders in the university community in the management of the Banner suite of systems and other ITU projects which impact Banner or functional operations.


    Technology Leadership Council (TLC)

    The purpose of the TLC is to collaborate on IT concerns, projects and initiatives; share IT knowledge and expertise; communicate business needs and IT challenges; and to identify areas of common concern in the area of Information Technology at Mason.


    University Policies
    The University Policies web site is the official site for Mason's university-wide policies. All of the ITU's university-wide policies appear on that site; this ITU Policies page serves as a short cut to those policies that deal specifically with ITU matters.

    Banner and Related Administrative Systems Security
    University Policy Number 1306 states that each George Mason University position that requires access to Banner and related administrative systems must be granted the minimum level of access needed to perform the specific job duties of the position. Access will be granted only after the requestor has signed a confidentiality statement, the supervisor or other appropriate authority has approved the request, and any prerequisite training has been completed.

    Credit and Debit Card Security
    University Policy Number 2110 governs the handling and acceptance of credit and debit cards as a form of payment for goods and services provided.

    Data Stewardship
    University Policy Number 1114 governs the privacy, security, and confidentiality of university data, especially highly sensitive data, and the responsibilities of institutional units and individuals for such data.

    Employees' Electronic Communications
    University Policy Number 1315 states that all employees must use the University E-mail System for all University Business transacted by electronic mail.

    Information Technology Infrastructure, Architecture and Ongoing Operations
    University Policy Number 1309 establishes the nationally recognized codes of practice with which the University aligns its IT infrastructure, architecture, and ongoing operations.

    Information Technology Project Management
    University Policy Number 1310 establishes that information technology projects will be managed in accordance with best practices promoted by the nationally recognized Project Management Institute (PMI), appropriately tailored to the specific circumstances of the University.

    Information Technology Security Program
    University Policy Number 1311 states the codes of practice with which the University aligns its information technology security program.

    Physical and Logical Access Security
    University Policy Number 1312 governs the physical and logical access to all university systems and applications to protect the privacy, security, and confidentiality of university systems, especially highly sensitive systems, and the responsibilities of institutional units and individuals for such systems.

    Procurement and/or Development of Administrative Systems/Applications
    University Policy Number 1307 provides for the review of all proposed additions of administrative systems/applications in advance of procurement or development so the university may verify compliance with federal, state, and university policies, eliminate duplication, and ensure compatibility with existing systems. All procurement and/or development of administrative systems/applications must be reviewed and approved by the Architecture Standards Committee (ASC) in advance of purchase or development.

    Public Internet Address
    University Policy Number 1304 requires that all computers that need a publicly addressable Internet address be registered with the ITU. Allowing outside systems to initiate connections to a University computer increases the University's risk to threats from the Internet. Outside systems cannot successfully achieve such connections unless the University computer is publicly addressable, i.e. has a Public Internet Address, obtained either from the University or via a third party connection. The University recognizes that there can be legitimate reasons for a University computer to be made publicly addressable. This policy describes the process by which a department can receive permission for a computer to be made publicly addressable.

    Remote Access
    University Policy Number 1313 states that Accessing from a remote location and logging into university information technology resources, such as servers, printers, routers, or computers, is only permitted through secure, authenticated and centrally managed access methods.

    Removal of University Data from Electronic Media
    University Policy Number 1114A governs the transfer, disposal or replacement of electronic equipment with data storage capabilities.

    Reporting Electronic Security Incidents
    University Policy Number 1305 requires that users of information technology devices connected to the Mason network shall report all electronic security incidents promptly to the appropriate person or office.

    Responsible Use of Computing
    University Policy Number 1301 applies to all University faculty, staff, students, visitors and contractors. The University provides and maintains computing and telecommunications technologies to support the education, research, and work of its faculty, staff, and students. To preserve the security, availability, and integrity of the University's computing resources, and to protect all users' rights to an open exchange of ideas and information, this policy sets forth the responsibilities of each member of the Mason community in the use of these resources.

    Telecommunications Spaces and Cabling
    University Policy Number 1303 defines the roles and responsibilities of the Information Technology Unit (ITU) and the University community with respect to planning, installing, and maintaining communications cabling within and between University occupied buildings.

    Telephone Use
    University Policy 2204 applies to all University faculty and staff, including wage employees and contract employees, who have access to the University telephone system and/or who have been issued a University cellular telephone.

    University Information Technology Accessibility
    Info here on 1308

    Virginia's Use of Electronic Communications and Social Media
    This commonwealth policy describes the proper and legal use of the Internet and the state's electronic communication systems for state agencies and their employees.

    Wireless Networking
    University Policy Number 1302 governs wireless network devices utilizing George Mason University Internet Protocol (IP) network space as well as services provided over wireless connections to the campus. This policy defines the roles and responsibilities of the Information Technology Unit (ITU) and the network user community with respect to planning, deploying, and managing wireless technologies.

    Caught in the ActNominate | Award Recipients

    This customer service award is an immediate recognition given to ITU employees who go "that extra mile" for a customer. Eligibility: classified staff, administrative/professional faculty, and non-student and student wage employees. Nominations accepted from: classified staff and administrative/professional faculty, wage employees, and students.


    Customer Service Excellence AwardNominate | Award Recipients

    The Customer Service Excellence Award is presented each fall to both the individual and team who have consistently demonstrated outstanding service and improved levels of customer satisfaction with ITU services, information, and products. Eligibility: classified staff, administrative/professional faculty, and non-student and student wage employees; must be employed by the ITU for at least one year and be in good standing. Nominations accepted from: classified staff and administrative/professional faculty, and wage employees.


    Employee of the Month AwardNominate | Award Recipients

    The Employee of the Month Program was established to provide recognition to ITU employees for their outstanding contributions to the ITU. The ITU Employee of the Month Award seeks to recognize ITU staff members who demonstrate a positive and energetic attitude about their work for the ITU, a willingness to share knowledge and experience with others in the organization, a commitment to the mission of the ITU, and a positive image of the ITU within the university community. Eligibility: classified staff, administrative/professional faculty, and non-student wage employees; must be employed by the ITU for at least one year and be in good standing. Nominations accepted from: classified staff, administrative/professional faculty, and wage employees.