Knowing the Organization
University/ Commonwealth Policies and Procedures
Level One Skills
- Knows where to find policy and procedure documents
- Knows when to seek assistance when applying policies and following procedures and what channel to use in doing so.
- Understands and follows policies and procedures accurately, completely, and on time
- Applies appropriate policies in a consistent manner
Level Two Skills
- Takes advantage of training and development opportunities to keep abreast of changes to policies and procedures
- Ensures that unit staff understand and apply policies and procedures appropriately
ITU and Unit Vision/ Mission/Goals
Level One Skills
- Knows where to find vision/mission/goal documents
- Understands ITU and Unit vision/mission/goals and uses them regularly in planning and managing resources
- Assists staff to understand vision/mission/goals
Level Two Skills
- Helps staff to operationalize the vision, mission and goals in the day to day work of the unit
- Contributes to the development and evolution of unit and ITU vision, mission, and goals
University/ITU Strategic Plan
Level One Skills
- Knows where to find strategic planning documents
- Knows channels for making inquiries for clarification and understanding
- Demonstrates confidence in strategic plan
Level Two Skills
- Helps staff to operationalize strategic plans in the day-to-day work of the unit
- Uses strategic plan to relate unit and staff role in achieving vision/mission/goals
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