The Information Technology Services (ITS) organization is focused on improving the effectiveness and efficiency of our delivery of service and systems.

    The organization consists of:

    Academic Strategies

    Susan Kehoe, Director
    Academic Strategies (AS) supports the university community by providing the infrastructure for video communications and by creating media content for teaching, learning, and research. Included in Academic Strategies is George Mason University Television (GMU-TV).

    Enterprise Applications

    Tom Shifflett, Executive Director
    The Enterprise Applications (EA) group plans, implements, and maintains integrated central and distributed information systems and associated databases that support the business needs of the University. These systems include the Banner administrative applications that support admissions, student, finance, human resources, payroll and procurement. Support is also provided for data marts for Business Intelligence (BI) reporting that support official and end-user reporting requirements, and decentralized systems that support budgeting, sponsored programs activity, imaging, web content management, mobile applications, web development and other University applications.

    Enterprise Infrastructure Services

    Ben Allen, Executive Director
    The Enterprise Infrastructure Services (EIS) group establishes standard architecture for infrastructure and creates technology roadmaps in alignment with the ITS strategic plan. It enables data networking, real-time communication, and broadcast video distribution. It also deploys and maintains reliable information technology infrastructure, products and services for all campuses including physical and virtual enterprise servers as well as physical and virtual enterprise storage.

    IT Security

    David Landry, Executive Director/Chief Information Security Officer
    Information Technology Security provides leadership for university policy development and works in partnership with units and individuals across Mason to formulate policies, assess and actively manage security risks, and establish strategic direction. The group is responsible for setting and maintaining standards and practices to manage the confidentiality, integrity, and availability of university assets and data.

    Learning Support Services

    Joy Taylor, Executive Director
    Learning Support Services (LSS) provides an array of resources to faculty, students, and staff that contribute to the innovative teaching and learning environment of the university. LSS provides support for instructional technologies including Blackboard, the campus learning management system. It offers faculty consultations to discuss best practices for teaching online, hybrid and face-to-face courses, as well as strategies for incorporating technology into the curriculum. LSS also maintains two Collaborative Learning Hub (CLUB) facilities, which provides support on a variety of multimedia and instructional technologies and access to collaborative workstations, and the Student Technology Assistance Lab (STAR), which offers a game design lab, full video production studio and multimedia and video editing suites.

    Enterprise Service Delivery

    Charles Spann, Assistant Vice President
    The Enterprise Service Delivery (ESD) Group provides strategic leadership as well as day-to-day oversight of functional areas including communication technologies, software licensing, desktop support, and help desk services. ESD uses project management, analytical, and process improvement knowledge and skills to guide and support ITS enterprise-level initiatives and processes. The staff work towards integrating enterprise processes for the ITS and use appropriate technologies to support processes that provide effective interfaces between the ITS and Mason departments. The group is comprised of Communications and Marketing, Finance, Process & Planning, Project Management, Systems Integration, and Technology Support Services.

    George Mason University's banner governance structure establishes the strategic, operational, and technical decision­making process enabling the university to achieve its mission and objectives.

    The banner governance structure was created in 2007 at the behest of the Information Technology Unit and the Banner Functional Offices in order to establish open communications and collaboration with Mason Units using Banner and related administrative applications. The governance team consists of an Architecture Standards Committee (ASC) as well as advisory committees. Please see below to learn more about the committees.

    Our Values

    • Transparency
    • Accountability
    • Collaboration
    • Communication
    • Responsibility
    • Appropriate representation

    The Committees

    Architecture Standards Committee (ASC)

    The ASC is responsible for reviewing, verifying compliance, and providing recommendations with regards to new/upgrade software or hardware procurement projects.

    IT Governance Group (ITGG)

    The purpose of the ITGG is to ensure that ITS is effectively and efficiently using its limited resources to accomplish projects that meet the University's needs and strategic goals.

    Portfolio Evaluation Committee (PEC)

    The PEC was created to align the project management of the Banner suite and related administrative applications with university objectives and supporting the efficient use of information technology resources.

    Project Coordination Sub-Committee (PCS)

    The PCS was created to provide a regular mechanism for communication and coordination among Banner functional offices, Information Technology Services, and other stakeholders in the university community in the management of the Banner suite of systems and other ITS projects which impact Banner or functional operations.

    Technology Leadership Council (TLC)

    The purpose of the TLC is to collaborate on IT concerns, projects and initiatives; share IT knowledge and expertise; communicate business needs and IT challenges; and to identify areas of common concern in the area of Information Technology at Mason.

    University Policies
    The University Policies web site is the official site for Mason's university-wide policies. All of the ITS' university-wide policies appear on that site; this ITS Policies page serves as a short cut to those policies that deal specifically with ITS matters.

    Banner and Related Administrative Systems Security
    University Policy Number 1306 states that each George Mason University position that requires access to Banner and related administrative systems must be granted the minimum level of access needed to perform the specific job duties of the position. Access will be granted only after the requestor has signed a confidentiality statement, the supervisor or other appropriate authority has approved the request, and any prerequisite training has been completed.

    Credit and Debit Card Security
    University Policy Number 2110 governs the handling and acceptance of credit and debit cards as a form of payment for goods and services provided.

    Data Stewardship
    University Policy Number 1114 governs the privacy, security, and confidentiality of university data, especially highly sensitive data, and the responsibilities of institutional units and individuals for such data.

    Employees' Electronic Communications
    University Policy Number 1315 states that all employees must use the University E-mail System for all University Business transacted by electronic mail.

    Information Technology Infrastructure, Architecture and Ongoing Operations
    University Policy Number 1309 establishes the nationally recognized codes of practice with which the University aligns its IT infrastructure, architecture, and ongoing operations.

    Information Technology Project Management
    University Policy Number 1310 establishes that information technology projects will be managed in accordance with best practices promoted by the nationally recognized Project Management Institute (PMI), appropriately tailored to the specific circumstances of the University.

    Information Technology Security Program
    University Policy Number 1311 states the codes of practice with which the University aligns its information technology security program.

    Physical and Logical Access Security
    University Policy Number 1312 governs the physical and logical access to all university systems and applications to protect the privacy, security, and confidentiality of university systems, especially highly sensitive systems, and the responsibilities of institutional units and individuals for such systems.

    Procurement and/or Development of Administrative Systems/Applications
    University Policy Number 1307 provides for the review of all proposed additions of administrative systems/applications in advance of procurement or development so the university may verify compliance with federal, state, and university policies, eliminate duplication, and ensure compatibility with existing systems. All procurement and/or development of administrative systems/applications must be reviewed and approved by the Architecture Standards Committee (ASC) in advance of purchase or development.

    Public Internet Address
    University Policy Number 1304 requires that all computers that need a publicly addressable Internet address be registered with the ITS. Allowing outside systems to initiate connections to a University computer increases the University's risk to threats from the Internet. Outside systems cannot successfully achieve such connections unless the University computer is publicly addressable, i.e. has a Public Internet Address, obtained either from the University or via a third party connection. The University recognizes that there can be legitimate reasons for a University computer to be made publicly addressable. This policy describes the process by which a department can receive permission for a computer to be made publicly addressable.

    Remote Access
    University Policy Number 1313 states that Accessing from a remote location and logging into university information technology resources, such as servers, printers, routers, or computers, is only permitted through secure, authenticated and centrally managed access methods.

    Removal of University Data from Electronic Media
    University Policy Number 1114A governs the transfer, disposal or replacement of electronic equipment with data storage capabilities.

    Reporting Electronic Security Incidents
    University Policy Number 1305 requires that users of information technology devices connected to the Mason network shall report all electronic security incidents promptly to the appropriate person or office.

    Responsible Use of Computing
    University Policy Number 1301 applies to all University faculty, staff, students, visitors and contractors. The University provides and maintains computing and telecommunications technologies to support the education, research, and work of its faculty, staff, and students. To preserve the security, availability, and integrity of the University's computing resources, and to protect all users' rights to an open exchange of ideas and information, this policy sets forth the responsibilities of each member of the Mason community in the use of these resources.

    Telecommunications Spaces and Cabling
    University Policy Number 1303 defines the roles and responsibilities of Information Technology Services (ITS) and the University community with respect to planning, installing, and maintaining communications cabling within and between University occupied buildings.

    Telephone Use
    University Policy 2204 applies to all University faculty and staff, including wage employees and contract employees, who have access to the University telephone system and/or who have been issued a University cellular telephone.

    University Information Technology Accessibility
    University Policy 1308 applies to all electronic and information technology resources and services produced, maintained, distributed, and or purchased by George Mason University for use by Mason students, staff, faculty, and visitors, including those with disabilities.

    Virginia's Use of Electronic Communications and Social Media
    This commonwealth policy describes the proper and legal use of the Internet and the state's electronic communication systems for state agencies and their employees.

    Wireless Networking
    University Policy Number 1302 governs wireless network devices utilizing George Mason University Internet Protocol (IP) network space as well as services provided over wireless connections to the campus. This policy defines the roles and responsibilities of Information Technology Services (ITS) and the network user community with respect to planning, deploying, and managing wireless technologies.


    Caught in the Act Award
    Nominate | Award Recipients

    This customer service award is an immediate recognition given to ITS employees who go "that extra mile" for a customer.

    All ITS personnel

    Nomination accepted from:
    Classified staff and administrative/professional faculty, wage employees, and students

    Selection process:
    Nominations will be reviewed by ITS Communications & Marketing.


    Ribbon with "Caught in the Act" imprinted for display in recipient's workspace; card describing the actions recognized; name put into annual raffle for prize (not to exceed $100)

    Employee of the Month Award
    Nominate | Award Recipients

    The Employee of the Month Program was established to provide recognition to ITS employees for their outstanding contributions to ITS. The ITS Employee of the Month Award seeks to recognize ITS staff members who demonstrate a positive and energetic attitude about their work for ITS, a willingness to share knowledge and experience with others in the organization, a commitment to the mission of ITS, and a positive image of ITS within the university community.

    Classified staff, and non-student wage employees; must be employed by the ITS for at least one year and be in good standing.

    Nomination accepted from:
    Classified staff, administrative/professional faculty, and wage employees.

    Selection process:
    EOM Awards Committee


    Brass plate displayed on plaque outside of CIO's office; two certificates; monetary award of $400; and an ITS blanket.

    Extraordinary Achievement Award
    Nominate | Award Recipients

    The Extraordinary Achievement Award is presented to the team that has consistently demonstrated dimensions of teamwork and a capacity for effective action and accomplishment by assuming responsibility/accountability for completing projects, assignments, or significant tasks while operating in the spirit of the Mission, Vision, Values, and Principles (MVVP) of ITS. The award is presented twice a year as an example of how we operate and achieve as "One ITS."

    Dimensions of Teamwork

    • Demonstrates ownership and accountability for achieving project/committee goals/tasks
    • Demonstrates resourcefulness when faced with challenging problems and/or constrained resources
    • Works to do what is best for all stakeholders
    • Develops innovative solutions to business challenges and embraces change as an opportunity for growth
    • Exhibits an openness to new ideas and partnerships
    • Participates in collaborative problem-solving, br

      ITS project teams of any kind including, but not exclusively, teams working on PMO managed projects, as well as members of committees and groups working on significant tasks that reduce cost, or enhance the effectiveness, or efficiency of ITS.

      Nomination accepted from:
      Especially ITS managers in support of the recognition of work of their teams, but any member of ITS or Mason may nominate a team.

      Selection process:
      The selection process will be coordinated by ITS Communications and Marketing. Once the submissions are collected and packaged, CM will submit the nominations to the ITS Senior Leadership Team who review the nominations and recommend a winner.


      • Formal recognition at the Semiannual All-Staff meeting
      • Team name engraved on the ITS Extraordinary Achievement plaque that will be displayed outside the CIO's office
      • CIO sponsored/hosted luncheon with the team members and project/committee sponsor(s)


      Leadership Impact Award
      Nominate | Award Recipients

      ITS Leadership is the ability to make things happen by encouraging and channeling the contributions of others; developing viable partnerships and networks of people, acting as a catalyst for change and continuous improvement while operating in the spirit of the Mission, Vision, Values, and Principles (MVVP) of ITS. The ITS Leadership Impact award is presented twice each year as a reminder that leadership can be demonstrated anytime, anywhere, by anyone. This award is a recognition for those excellent leaders, at all levels, within ITS.

      Dimensions of Leadership

      • Encourages and/or empowers others to achieve, creates enthusiasm, a feeling of investment and a desire to excel
      • Instills a sense of mission, teamwork and support
      • Energizes people to overcome barriers to change
      • Inspires a sense of urgency/immediacy
      • Positively influences others to build consensus in a group, department or organizationa

        All ITS personnel below the Director level.

        Nomination accepted from:
        Especially ITS managers in support of the recognition of a staff member who exhibits leadership at any level, but any member of ITS may nominate a person who they believe exhibits leadership.

        Selection process:
        The selection process is coordinated by ITS Communications and Marketing. Once the submissions are collected and packaged, C&M will submit the nomination packages to the ITS Senior Leadership Team who review the nominations and recommend a winner.


        • Formal recognition at the Semiannual All-Staff meeting
        • Name engraved on the ITS Leadership Impact plaque that will be displayed outside the CIO's office
        • $200 (Student wage winners receive an alternate prize)


    The Enterprise Project Management Online (EPMO) provides an online tool for all ITS project management and tracking needs. It houses project details, templates, and document repositories; a collaborative workspace for project teams; a scheduling interface with Microsoft Project; and an automated workflow processes.

    Information Technology Security
    Provides computer users and system administrators with the tools and information they need to secure their systems.

    Information Technology Services
    Website of the Enterprise Applications and Enterprise Infrastructure groups-provides information on the technology backbone of the university.

    IT Services
    Website of the ITS Support Center; serves as the central point of contact for the university community for requesting IT support or information.

    Project Management Office
    Resources and information on the management of Information Technology projects at George Mason University.

    Teaching and Learning with Technology
    Provides an array of resources to faculty, students, and staff that contribute to the innovative teaching and learning environment of the university.

    Telecom Admin
    Provides telecommunications service and repairs throughout the distributed campuses and other George Mason University locations.