Please click on the link to download the 2017-2020 ITS Strategic Plan.
The ITS Strategic Plan is intended to guide the future direction and initiatives for the Information Technology Services organization through the next four years.
The following graphic presents our planned schedule for the ITS Strategic Plan.
ITS began the effort to craft a strategic plan in May 2015. The focus over the first six months was on creating new Mission, Vision, Principles, and Values statements to establish a basic framework for high-level goals and behaviors. Those elements, shown below, were completed through a collaborative process that involved the entire ITS organization.
The next step consisted of an intensive data-gathering phase in which more than 100 stakeholders from across the university participated in a series of individual and small group interviews. Interviewees were asked about their current and anticipated challenges, and how ITS could best help them meet those evolving needs. The data collected in this phase will help to inform the development of the strategic plan.
ITS works transparently to drive excellence in teaching, research, and administrative operations.
Providing superior technology and collaborative solutions that inspire life changing learning and success for our students and the entire Mason community.
The Information Technology Services (ITS) organization is focused on improving the effectiveness and efficiency of our delivery of service and systems.
The organization consists of:
Susan Kehoe, Director
Academic Strategies (AS) supports the university community by providing the infrastructure for video communications and by creating media content for teaching, learning, and research. Included in Academic Strategies is George Mason University Television (GMU-TV).
Tom Shifflett, Director
The Enterprise Applications (EA) group plans, implements, and maintains integrated central and distributed information systems and associated databases that support the business needs of the University. These systems include the Banner administrative applications that support admissions, student, finance, human resources, payroll and procurement. Support is also provided for data marts for Business Intelligence (BI) reporting that support official and end-user reporting requirements, and decentralized systems that support budgeting, sponsored programs activity, imaging, web content management, mobile applications, web development and other University applications.
Carlos De La Rosa, Interim Executive Director
The Enterprise Infrastructure (EI) group deploys and maintains reliable information technology infrastructure, products and services for all campuses including physical and virtual enterprise servers, physical and virtual enterprise storage, data center operations, communication technologies, software licensing, desktop support, help desk services, technology classrooms, and computer labs. The group employs industry standard best practices in information technology service management, change management, and performance measurement.
David Landry, Executive Director/Chief Information Security Officer
Information Technology Security provides leadership for university policy development and works in partnership with units and individuals across Mason to formulate policies, assess and actively manage security risks, and establish strategic direction. The group is responsible for setting and maintaining standards and practices to manage the confidentiality, integrity, and availability of university assets and data.
Joy Taylor, Director
Learning Support Services (LSS) provides an array of resources to faculty, students, and staff that contribute to the innovative teaching and learning environment of the university. LSS provides support for instructional technologies including Blackboard, the campus learning management system. It offers faculty consultations to discuss best practices for teaching online, hybrid and face-to-face courses, as well as strategies for incorporating technology into the curriculum. LSS also maintains two Collaborative Learning Hub (CLUB) facilities, which provides support on a variety of multimedia and instructional technologies and access to collaborative workstations, and the Student Technology Assistance Lab (STAR), which offers a game design lab, full video production studio and multimedia and video editing suites.
Ben Allen, Director
Network Engineering and Technology (NET) provides the infrastructure and services that enable access, communication, and collaboration for students, faculty, and staff within our university community and with peers throughout the world. NET manages the complete lifecycle of physical plant, electronics, and software that enable data networking, real-time communication, and broadcast video distribution. The university's high-speed inter-campus network provides a base for these services with links to commodity and research Internet backbones, a next-generation firewall infrastructure, and robust wired and wireless network access. From this base, NET offers enterprise telephony, collaborative video and voice conferencing services, and over 130 channels of television content.
Charles Spann, Executive Director
The Strategic Business Operations (SBO) Group provides strategic leadership as well as day-to-day oversight of functional areas. Strategic Business Operations works with fiscal stakeholders across the university, determining fiscal policies and procedures that address technology needs of the ITS and George Mason University. Strategic Business Operations uses project management, analytical, and process improvement knowledge and skills to guide and support ITS enterprise-level initiatives and processes. The staff work towards integrating enterprise processes for the ITS and use appropriate technologies to support processes that provide effective interfaces between the ITS and Mason departments. The group is comprised of Finance, Human Resources, Communications and Client Relations, the Portfolio and Project Management Office, Information Technology Process and Planning, and Systems Integration.
George Mason University's banner governance structure establishes the strategic, operational, and technical decisionmaking process enabling the university to achieve its mission and objectives.
The banner governance structure was created in 2007 at the behest of the Information Technology Unit and the Banner Functional Offices in order to establish open communications and collaboration with Mason Units using Banner and related administrative applications. The governance team consists of an Architecture Standards Committee (ASC) as well as advisory committees. Please see below to learn more about the committees.
The ASC is responsible for reviewing, verifying compliance, and providing recommendations with regards to new/upgrade software or hardware procurement projects.
The purpose of the ITGG is to ensure that ITS is effectively and efficiently using its limited resources to accomplish projects that meet the University's needs and strategic goals.
The PEC was created to align the project management of the Banner suite and related administrative applications with university objectives and supporting the efficient use of information technology resources.
The PCS was created to provide a regular mechanism for communication and coordination among Banner functional offices, the Information Technology Unit, and other stakeholders in the university community in the management of the Banner suite of systems and other ITU projects which impact Banner or functional operations.
The purpose of the TLC is to collaborate on IT concerns, projects and initiatives; share IT knowledge and expertise; communicate business needs and IT challenges; and to identify areas of common concern in the area of Information Technology at Mason.
The University Policies web site is the official site for Mason's university-wide policies. All of the ITS' university-wide policies appear on that site; this ITS Policies page serves as a short cut to those policies that deal specifically with ITS matters.
Banner and Related Administrative Systems Security
University Policy Number 1306 states that each George Mason University position that requires access to Banner and related administrative systems must be granted the minimum level of access needed to perform the specific job duties of the position. Access will be granted only after the requestor has signed a confidentiality statement, the supervisor or other appropriate authority has approved the request, and any prerequisite training has been completed.
Credit and Debit Card Security
University Policy Number 2110 governs the handling and acceptance of credit and debit cards as a form of payment for goods and services provided.
University Policy Number 1114 governs the privacy, security, and confidentiality of university data, especially highly sensitive data, and the responsibilities of institutional units and individuals for such data.
Employees' Electronic Communications
University Policy Number 1315 states that all employees must use the University E-mail System for all University Business transacted by electronic mail.
Information Technology Infrastructure, Architecture and Ongoing Operations
University Policy Number 1309 establishes the nationally recognized codes of practice with which the University aligns its IT infrastructure, architecture, and ongoing operations.
Information Technology Project Management
University Policy Number 1310 establishes that information technology projects will be managed in accordance with best practices promoted by the nationally recognized Project Management Institute (PMI), appropriately tailored to the specific circumstances of the University.
Information Technology Security Program
University Policy Number 1311 states the codes of practice with which the University aligns its information technology security program.
Physical and Logical Access Security
University Policy Number 1312 governs the physical and logical access to all university systems and applications to protect the privacy, security, and confidentiality of university systems, especially highly sensitive systems, and the responsibilities of institutional units and individuals for such systems.
Procurement and/or Development of Administrative Systems/Applications
University Policy Number 1307 provides for the review of all proposed additions of administrative systems/applications in advance of procurement or development so the university may verify compliance with federal, state, and university policies, eliminate duplication, and ensure compatibility with existing systems. All procurement and/or development of administrative systems/applications must be reviewed and approved by the Architecture Standards Committee (ASC) in advance of purchase or development.
Public Internet Address
University Policy Number 1304 requires that all computers that need a publicly addressable Internet address be registered with the ITS. Allowing outside systems to initiate connections to a University computer increases the University's risk to threats from the Internet. Outside systems cannot successfully achieve such connections unless the University computer is publicly addressable, i.e. has a Public Internet Address, obtained either from the University or via a third party connection. The University recognizes that there can be legitimate reasons for a University computer to be made publicly addressable. This policy describes the process by which a department can receive permission for a computer to be made publicly addressable.
University Policy Number 1313 states that Accessing from a remote location and logging into university information technology resources, such as servers, printers, routers, or computers, is only permitted through secure, authenticated and centrally managed access methods.
Removal of University Data from Electronic Media
University Policy Number 1114A governs the transfer, disposal or replacement of electronic equipment with data storage capabilities.
Reporting Electronic Security Incidents
University Policy Number 1305 requires that users of information technology devices connected to the Mason network shall report all electronic security incidents promptly to the appropriate person or office.
Responsible Use of Computing
University Policy Number 1301 applies to all University faculty, staff, students, visitors and contractors. The University provides and maintains computing and telecommunications technologies to support the education, research, and work of its faculty, staff, and students. To preserve the security, availability, and integrity of the University's computing resources, and to protect all users' rights to an open exchange of ideas and information, this policy sets forth the responsibilities of each member of the Mason community in the use of these resources.
Telecommunications Spaces and Cabling
University Policy Number 1303 defines the roles and responsibilities of Information Technology Services (ITS) and the University community with respect to planning, installing, and maintaining communications cabling within and between University occupied buildings.
University Policy 2204 applies to all University faculty and staff, including wage employees and contract employees, who have access to the University telephone system and/or who have been issued a University cellular telephone.
University Information Technology Accessibility
University Policy 1308 applies to all electronic and information technology resources and services produced, maintained, distributed, and or purchased by George Mason University for use by Mason students, staff, faculty, and visitors, including those with disabilities.
Virginia's Use of Electronic Communications and Social Media
This commonwealth policy describes the proper and legal use of the Internet and the state's electronic communication systems for state agencies and their employees.
University Policy Number 1302 governs wireless network devices utilizing George Mason University Internet Protocol (IP) network space as well as services provided over wireless connections to the campus. This policy defines the roles and responsibilities of Information Technology Services (ITS) and the network user community with respect to planning, deploying, and managing wireless technologies.
This customer service award is an immediate recognition given to ITS employees who go "that extra mile" for a customer.
Eligibility: All ITS personnel
Nomination accepted from: Classified staff and administrative/professional faculty, wage employees, and students
Selection process: Nominations will be reviewed by ITS HR for completeness.
Winnings: Ribbon with "Caught in the Act" imprinted for display in recipient's workspace; card describing the actions recognized; name put into annual raffle for prize (not to exceed $100)
The Employee of the Month Program was established to provide recognition to ITS employees for their outstanding contributions to ITS. The ITS Employee of the Month Award seeks to recognize ITS staff members who demonstrate a positive and energetic attitude about their work for ITS, a willingness to share knowledge and experience with others in the organization, a commitment to the mission of ITS, and a positive image of ITS within the university community.
Eligibility: Classified staff, and non-student wage employees; must be employed by the ITS for at least one year and be in good standing.
Nomination accepted from: Classified staff, administrative/professional faculty, and wage employees.
Selection process: EOM Awards Committee
Winnings: Brass plate displayed on plaque in CIO’s office; two certificates; monetary award of $400; and an ITS blanket.
The Extraordinary Achievement Award is presented to the team who have consistently demonstrated dimensions of teamwork and a capacity for effective action and accomplishment by assuming responsibility/accountability for completing projects, assignments or significant tasks while operating in the spirit of the Mission, Vision, Values, and Principles (MVVP) of ITS. The award is presented twice a year as an example of how we operate and achieve as "One ITS."
Dimensions of Teamwork
Eligibility: Project teams of any kind including, but not exclusively, teams working on PMO managed projects, as well as members of committees and groups working on significant tasks that reduce cost, or enhance the effectiveness, or efficiency of ITS.
Nomination accepted from: Especially ITS managers in support of the recognition of work of their teams, but any member of ITS may nominate a team, or Mason employee outside of ITS if who was working with an ITS team.
Selection process: The nomination submission process will be coordinated by Communications and Client Relations (CCR). Once the submissions are collected and packaged, CCR will submit the nomination packages to the ITS Senior Leadership Team who will review the nominations
ITS Leadership is the ability to make things happen by encouraging and channeling the contributions of others; developing viable partnerships and networks of people, acting as a catalyst for change and continuous improvement while operating in the spirit of the Mission, Vision, Values, and Principles (MVVP) of ITS. The ITS Leadership Impact award is presented twice each year as a reminder that leadership can be demonstrated anytime, anywhere, by anyone. This award is a recognition for those excellent leaders, at all levels, within ITS.
Dimensions of Leadership
Eligibility: All ITS personnel below the Director level
Nomination accepted from: Especially ITS managers in support of the recognition of a staff member who exhibits leadership at any level, but any member of ITS may nominate a person who they believe exhibits leadership.
Selection process: The nomination submission process will be coordinated by Communications and Client Relations (CCR). Once the submissions are collected and packaged, CCR will submit the nomination packages to the TS Senior Leadership Team who will review the nominations a
The Enterprise Project Management Online (EPMO) provides an online tool for all ITS project management and tracking needs. It houses project details, templates, and document repositories; a collaborative workspace for project teams; a scheduling interface with Microsoft Project; and an automated workflow processes.
Information Technology Security
Provides computer users and system administrators with the tools and information they need to secure their systems.
Information Technology Services
Website of the Enterprise Applications and Enterprise Infrastructure groups—provides information on the technology backbone of the university.
Website of the ITS Support Center; serves as the central point of contact for the university community for requesting IT support or information.
Website of Mason’s official on-site computer retail store.
Project Management Office
Resources and information on the management of Information Technology projects at George Mason University.
Teaching and Learning with Technology
Provides an array of resources to faculty, students, and staff that contribute to the innovative teaching and learning environment of the university.
Provides telecommunications service and repairs throughout the distributed campuses and other George Mason University locations.